OUR POLICIES

SHIPPING


  • Free shipping on orders over $100.

  • Orders are generally shipped within 72 hours (Monday - Friday) using USPS. The USPS's delivery standard is 3 - 5 days. We offer a flat shipping rate for all orders below $ 100. We do not ship outside of The United States at this time.

RETURN

  • Koncept 22 (K22) accepts returns within seven (7) days of your receipt of an item.

  • You will be charged a 10% restocking fee on all returns.

  • Returns on Special Order items are limited to transit damage or manufacturer defect only.

  • Special Order returns due to customer preference, or any other reason are not accepted.  

  • K22 reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.

  • If returned items need to be picked up from your home, you will be charged a pickup fee.

  • Your initial delivery fee is not refundable.

  • Prices paid at the time of purchase are final.

  • Refunds on purchases made by credit card or PayPal will post to your account within three (3) business days. 

  • If you desire to reselect different furniture, you must notify us within seven (7) days of purchase. If you reselect, K22 will charge a 5% restock fee and a redelivery fee.

PICKUP

  • Orders can be picked up from our showroom on Tuesday and Thursday, generally from 12 pm - 5 pm.  An email will be sent when your order is ready for pickup.

  • You may be able to pickup at another time with an appointment.

QUESTIONS?

Need Assistance? Contact Us
Our Customer Service Team is ready to answer your questions.

 

CONTACT US

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